Shipping, returns, and documentation
Draft operational policy for verified B2B research-use-only shipments. This page is intended to keep fulfillment, documentation, and support boundaries aligned before launch.
Shipment review
Shipment may require account approval, order review, documentation verification, and destination review before release. Products should not ship until buyer eligibility and order controls are satisfied.
Documentation
Where applicable, shipments should be linked to lot-specific COA/SDS documentation and product handling notes. Documentation questions should route to support or compliance, not medical guidance.
Temperature and handling
Packaging and carrier selection should match product specifications, storage expectations, and internal fulfillment SOPs. Final handling language must match approved product records.
Returns and replacements
Returns, replacements, credits, or reshipments should be reviewed case by case. Opened, temperature-compromised, undocumented, or improperly handled materials may not be returnable.
Carrier exceptions
Lost, delayed, damaged, or misdelivered shipments should be documented with tracking, photos when applicable, and internal review before any replacement decision.
Launch hold
This policy is a scaffold. Final shipping, claims, return, and documentation procedures require operational and legal/compliance approval before launch.